Mail-In Phone Repairs — Post It From Anywhere in the UK
Not in Manchester? Post your device to us and we'll repair it and send it back with a free, fully insured tracked return.
How Mail-In Works
Simple, safe, and your return postage is on us.
Book & Tell Us
Message us the device and fault so we can confirm your price.
Pack It Safely
Wrap the device well and include your name and number inside.
Post It To Us
Send it on a tracked, insured service (your postage) to our address.
We Return It Free
We repair it and send it back with free insured tracked delivery.
Packing Tips
- Use a padded envelope or a small box with bubble wrap around the device.
- Include a note with your name, phone number and the fault.
- Send on a tracked and insured service so it's protected in transit.
- We cover the return leg — free, insured and tracked.
- Postal address: Kiosk Unit, Yorkshire Street, Rochdale Exchange Shopping Centre, Rochdale OL16 1EA
How to Pack Your Device Safely
Good packaging is the difference between a smooth repair and a phone that arrives worse than it left. Power the device off completely and remove the SIM card, but leave the case on if it has one, it is extra protection in transit. Wrap the device in bubble wrap or, failing that, a few layers of clothing or a thick sock, and place it in a box slightly bigger than the device with padding on every side. A phone should not move when you shake the box gently. Do not send the charger, the box or any accessories, we do not need them and they add postage weight.
Include a note inside with your name, phone number, email and a line about the fault, or simply your booking reference if you booked online first. Send it tracked and signed for, keep the receipt, and message us the tracking number so we know to expect it.
What Happens When It Arrives
We message you the moment your device is signed for, then again with a confirmed quote once a technician has looked at it, usually the same day it arrives. Work starts only when you approve the quote. Most mail-in repairs are fixed the day we receive them and posted back tracked the next working day, so the typical door-to-door time is three to four working days. Every repair carries the same 12-month warranty and No Fix, No Fee as a collected or walk-in job.
Mail-in suits anyone outside our free collection area, or anyone who simply prefers the postbox to a doorbell. If you are inside Greater Manchester, collection is usually faster and costs nothing, so check that page first.