Delivery & Returns
How your device travels to us and back, safely, tracked and insured at every step.
The Three Ways
🚚 Local Collection
Across Greater Manchester we collect and return by our own driver. You get a time slot, a confirmation message, and your device is handled by us end to end.
Included in your quote
📦 Mail-In
From anywhere in the UK, post your device to us using tracked delivery. Once repaired, we cover the insured, tracked return postage.
Free insured return
🏢 Walk-In
Collect in person from our Rochdale shop if you prefer, most repairs are ready the same day.
Rochdale Exchange, OL16 1EA
The Small Print, Plainly
What if my device is lost or damaged in transit?
Local collections are handled by our own team. Mail-in returns are sent insured and tracked. In the unlikely event of a courier issue, the insurance covers your device and we handle the claim, not you.
Can I change my collection slot?
Yes, just WhatsApp us. Slots can be moved to any time that suits, including evenings where available.
What should I send with a mail-in repair?
Just the device. No case, no SIM, no charger. Include a note with your name, number and the fault, or reference your WhatsApp conversation.
When do I pay?
After the repair is complete and tested, before return delivery. Card or bank transfer for mail-in, or on the doorstep for local returns.
Questions? Just Ask.
WhatsApp us any time and a real technician will reply.